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Field Service Specialist

凯杰生物工程(深圳)有限公司

面议

武汉-邾城

本科及以上 经验不限 语言不限 年龄不限
Field Service Specialist 凯杰生物工程(深圳)有限公司

面议 国家高新技术企业认定 年底双薪 交通补助

应聘职位
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  • 国家高新技术企业认定
  • 年底双薪
  • 交通补助
  • 午餐补助
  • 领导好
  • 岗位晋升
  • 五险一金
  • 发展空间大

职位描述:

职责描述:
Position Description
1. Focused on Post sale technical field support to all customers
2. Involvement in and responsibility for on-site installation, customer training, education and/or troubleshooting on QIAGEN solutions, including consumables, instrumentation and applications in all markets. Some repair work may be required.
3. Contribute to achieving and maintaining regulatory compliance, performing IQ/OQ
4. Develop and maintain highest possible level of technical knowledge and networking
5. Maintain medium level knowledge of automation / instrumentation and related applications
6. Provide second –tier support for Sales and Technical Support by performing trainings, seminars for internal and external customers
7. Maintain and develop positive relationships with customers
8. Maintaining highest customer satisfaction
9. Assist in the development and maintenance of reference customers
10. Actively promote QIAGEN products including Service and Support products and assist in exceeding revenue targets
11. Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, and the relevant databases to input information that will increase effectiveness
12. Give active feedback to Sales, Marketing, Global Product Support, Global Training and your team/management
13.Manage effective available time and resources
14. Provide cross-border/district/region support when required
15. Positively represent QIAGEN in front of the customer, be a good example!
16. Ability to lift ~50lb or 25kgs
17. On-time expense report completion and submission

Position Requirements
1. At least University degree in Biomedical Engineering, Biological Science or equivalent experience., preferable Automation experience and Master Degree.
2. Preferable minimum of 1 years service and support experience in a comparable position within the after sales service business.
3. Comprehensive technical knowledge and understanding of QIAGEN and/or competitor products for all market segments
4. Very good communication skills
5. Written and verbal English language communication skills, additional languages highly desirable
6. Ability to follow business processes and give feedback
7. Ability to work both independently and in a structured working environment
8. Previous experience in Biotech or Clinical lab environment is a plus
9. Proven work experience in developing customer relationships
10. Good interpersonal skills
11. Ability to work both independently and in a structured working environment
12. Extensive travel required (60% and up)


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企业介绍:

QIAGEN是一家专业化致力于生物分子样品制备解决方案的跨国经营企业,总部位于德国。1984年,QIAGEN在德国成立,1996年在美国纽约纳斯达克上市。QIAGEN在全球有亚太、日本、北美、欧洲四个地区总部,有19个分公司,有近3,000雇员,有超过500个的产品,有超过40万的用户,拥有409个已被批准的专利,有300多种专利正在申请之中。是在生命科学研究、应用检测和临床诊断等领域的行业巨头。 作为分子检测技术佼佼者,生物分子样品制备方案的全球主要供应商,QIAGEN-凯杰生物科技可谓名声赫赫,是大家听得比较多的名字。许多生物科学家们都对QIAGEN推崇备致,交口称赞QIAGEN的生物分子分离纯化制备技术,无一例外的声称自己取得的科研成果都得益于QIAGEN的产品和技术。

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