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Field Services Engineer 3394943

GE医疗中国

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本科及以上 2年以上 语言不限 年龄不限
Field Services Engineer 3394943 GE医疗中国

面议 世界500强 年底双薪 带薪年假

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  • 世界500强
  • 年底双薪
  • 带薪年假
  • 弹性工作
  • 五险一金
  • 500强
  • 领导好
  • 发展空间大

职位描述:

Role Summary/Purpose :
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area.

Essential Responsibilities :
1. Maintain all models specific to a modality in the assigned area.
2. Perform total system level trouble-shooting on complex multi-symptom problems.
3. Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
4. Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
5. Assist in the growth and direction of business in geographic area.
6. Responsible for Warranty and PMS contract cost control.
7. Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
8. Play a leading role in complex and multifunctional rooms.
9. Share best practices.
10. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications/Requirements :
1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
2. Complete all planned Quality & Compliance training within the defined deadlines.
3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
5. Ensure timely dispatch closure.
6. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
7. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Desired Characteristics :
1. Qualified to degree level or equivalent.
2. Technical and analytical skills, with between two and four years of Field Services experience.
3. Comprehensive knowledge of a specific modality or multi-modalities.
4. Sought by others for guidance and advice.
5. Proficiency in English.
6. Ability to work independently with minimum direction.
7. High work standards and quality.
8. Shows Initiative and motivation.
9. Plans and organizes work effectively.
10. Excellent communication skills, listening skills, and interpersonal skills.
11. Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

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其他信息:

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企业介绍:

通用电气(GE)是全球的数字工业公司,创造由软件驱动的机器,集互联、响应和预测之智,致力变革传统工业。。
在GE,我们帮助当今世界应对能源、医疗、交通等领域最严苛的挑战,助力驱动世界前行。GE将世界一流的工程技术实力与软件及分析相结合,让世界更高效、更可靠、更安全。有着超过125年历史的GE正不断创造着工业的未来。今天,GE在增材制造、材料科学、数据分析等全新领域着行业的发展。GE的员工遍布全球各地,他们敬业专注、诚实正直,充满热情地投入工作,履行自己的使命,为客户提供优质的产品和服务。


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GE医疗中国

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