Role Summary/Purpose : Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area.
Essential Responsibilities : 1. Maintain all models specific to a modality in the assigned area. 2. Perform total system level trouble-shooting on complex multi-symptom problems. 3. Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers. 4. Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team. 5. Assist in the growth and direction of business in geographic area. 6. Responsible for Warranty and PMS contract cost control. 7. Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts). 8. Play a leading role in complex and multifunctional rooms. 9. Share best practices. 10. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualifications/Requirements : 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 2. Complete all planned Quality & Compliance training within the defined deadlines. 3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 5. Ensure timely dispatch closure. 6. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. 7. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Desired Characteristics : 1. Qualified to degree level or equivalent. 2. Technical and analytical skills, with between two and four years of Field Services experience. 3. Comprehensive knowledge of a specific modality or multi-modalities. 4. Sought by others for guidance and advice. 5. Proficiency in English. 6. Ability to work independently with minimum direction. 7. High work standards and quality. 8. Shows Initiative and motivation. 9. Plans and organizes work effectively. 10. Excellent communication skills, listening skills, and interpersonal skills. 11. Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).